FAQ

• How do I book my room?

Directly on our website with your reservation number. If you have any problems, please contact us at:  reservation@ch-bastille.com or at +33 (0)1 44.64.34.34.

You can reserve your room directly online on our website. We guarantee you the best rate available. You can also contact us directly by phone: +33 (0)1 44.64.34.34 or by email: reservation@ch-bastille.com 

• How can I cancel my booking?

Directly on our website with your reservation number. If you have any problems, please contact us at: reservation@ch-bastille.com  or at +33 (0)1 44.64.34.34.

• What methods of payment do you accept?

Cash, credit cards (Carte Bleue, Visa, Eurocard Mastercard, American Express, Diners Club, JCB), bank transfer.

• Do you accept vacation vouchers?

Yes.

• Are room rates per person or per room?

Rates are per room per night.

• Is breakfast included in my room rate?

This depends on your reservation. Please refer to the details on your confirmation.

• Can we pay for our stay in advance?

Yes, by making your reservation on our secure website or by contacting the hotel directly.reservation@ch-bastille.com

 

Right of withdrawal :

Right of withdrawal: You are reminded that, in the case of accommodation services provided for a specific date or period, in accordance withL 221-28 paragraph 12 of the French Consumer Code, you do not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code.

• Until what time may I arrive?

A receptionist will be available to welcome you 24/24, so you can arrive any time after 2pm.

• What shall I do with my cases if I arrive before 2pm?

We can store your luggage until your room is ready.

• Until what time can I keep my room?

Until midday.

• Can I leave my luggage?

Yes, free of charge.

• Is it necessary to reserve hotel parking?

Yes, as we have a limited number of spaces. Warning! The car-park’s access is narrow and cannot accommodate SUV and other wide vehicles, as station wagon.

• What does parking cost?

22€ / 24 hours.

• Do you offer a shuttle service to and from the airport?

We can book a transfer for you with a partner company.  Contact us directly by e-mail at reservation@ch-bastille.com 

• What is the average taxi fare to go to the airport?

40/50€

• Which is the closest metro station?

Charonne at 150 meters. Please refer to our location map. 

We advise you to travel by public transport, walking or cycling in the town to save time...and it's more ecological!

• Are some rooms quieter than others?

Yes, overlooking the garden.

• How can I reserve them?

By contacting us directly: reservation@ch-bastille.com

• Can I choose the type of bed in my room?

Yes, but please note that each room category is attached to a type of bed. More information in our page rooms & breakfast. 

• Are there non-smoking rooms?

Yes. All the rooms are non smoking.

• Are there smoking rooms?

No.

• Do the rooms have a balcony or terrace?

Some have. Availability on demand. Please check with us for availability.

• Does the hotel have rooms for people with reduced mobility?

Yes, a single room and a Standard double room.

• What languages are spoken at reception?

French, English, Spanish, Portuguese, German.

• I’ve never been to Paris. Is there someone who can help with directions?

Yes, the receptionists will be delighted to advise you on your trip. We also give you a map of Paris.

• Can I bring my dog or cat?

Yes with a daily supplement of 10 € per animal.

• From what time is breakfast served?

From 7am to 10am in the breakfast room. We also propose a takeaway service and a breakfast room service.

• What type of breakfast do you serve?

A cold buffet.

• Is it possible to have a morning wake-up call?

Yes, by contacting reception.

• Do you propose hospitality products?

We provide various welcome products, such as dental kit, shaving kit, sponge for shoes, feminine protection, sewing kit, shower cap, Q-tip.

• Can I access the Internet if I don’t have my portable computer with me?

Yes, a business corner is available close to the reception desk.

• Is there high-speed Internet connection in the rooms?

Yes, with free WiFi.

• We are coming with a child, can you add an extra bed in the room?

We cannot add an extra bed in the double rooms, so we suggest our larger triple rooms or our family rooms.

• Do you have baby cots available?

Yes at no extra charge up to 3 years old but it is not possible to put them in our standard rooms.

• Do you have a high chair for breakfast?

Yes.

• Do you have a bottle warmer and a changing mat?

We do not have a bottle warmer, but we do have a microwave oven. A changing mat is also available upon request.

• Do the rooms have air-conditioning?

No but rooms are equipped with fans.

• Is there a lift?

Yes.

• Should I bring my hairdryer?

No, it’s not necessary. You’ll find a hairdryer in your bathroom.

Should I bring an iron?

No, we can lend you one, as well as an ironing board.

• Is there a safe in the room?

Yes, with combination. This safe is big enough to contain a portable computer or personal valuables.

• Are there international channels? If so, which?

Beinsports, Bloomberg Europe, TV5 Monde, BBC World, CCTVF, CNBC Europe, Euronews, France 24, RAI , RUSSIA TODAY, TVE International, RTL Austria,  Eurosport , Telemadrid, C24 horas and Telesur.

• Is there a phone in the room with a direct line?

Yes

• Is there voice messaging?

No. Messages are taken by the receptionists who will give them to you with your key.

• Is there a gym or swimming pool at the hotel?

No, but there is a municipal swimming pool nearby.

• Do you lend board games?

We propose several board games you can use in the breakfast room or in your room.

• Is there a restaurant at the hotel?

No, but we can advise you about the eating places near by.

• How can I pass my comments on to management?

By sending an email directly to: direction@ch-bastille.com

Dispute resolution

Without prejudice to the applicable rules of procedure, and in accordance with Article L.616-1 of the French Consumer Code, CLASSICS HOTEL BASTILLE informs the consumer of the contact details of the consumer mediator to whom it is answerable.
The consumer may thus contact MTV - MEDIATION TOURISME ET VOYAGE.
After having contacted the CLASSICS HOTEL BASTILLE customer service department in an attempt to resolve the dispute amicably, and in the absence of a satisfactory response or a reply within sixty (60) days, the consumer may contact MTV - MEDIATION TOURISME ET VOYAGE.ponse within sixty (60) days of the complaint, the customer may refer the matter to the Médiateur du Tourisme et du Voyage, whose contact details are as follows:
- Postal address : MTV Médiation Tourisme et Voyage BP 80303 - 75823 PARIS CEDEX 17
- Email : info@mtv.travel
- Information : http://www.mtv.travel
A complaint may be lodged with the Tourism and Travel Ombudsman within twelve (12) months of the first complaint.

Consumers may also use the European platform for online dispute resolution, accessible at the following address
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR